平台有活动时，会在商家后台进行提醒。
","sortNum":1,"available":1,"remark":null,"operatorId":null},{"id":"395641398896362111","qcId":"395598348292719170","question":"什么情况下可以申请退款？","answer":"如订单不需要师傅上门服务了，可申请退款。如订单师傅已上门服务，非师傅原因导致师傅空跑，需支付师傅空跑费用30元。
","sortNum":1,"available":1,"remark":null,"operatorId":null},{"id":"395641059593945339","qcId":"395598054086935015","question":"师傅有接单资质吗/平台会对师傅进行审核吗？","answer":"目前平台采用的是师傅抢单的模式，师傅会按照自身的技能以及条件选择接单，若您对师傅有资质要求，请在下单时勾选资质，订单会推送给有对应资质的师傅。
操作流程:
电脑端：【其他服务】-【资质要求】。
手机端：【添加商品】-【下一步】-【客户信息】-【显示全部】-【资质要求】。
","sortNum":1,"available":1,"remark":null,"operatorId":null},{"id":"395640973694599485","qcId":"395598019727196240","question":"怎么开发票？","answer":"操作流程：
电脑端：【我的钱包】-【发票管理】选择对应要开票的月份勾选后，按提示操作申请即可。
手机端：【我的】-【我的钱包】-【发票管理】选择对应要开票的月份勾选后，按提示操作申请即可。
","sortNum":1,"available":1,"remark":null,"operatorId":null},{"id":"395640157650813372","qcId":"395597983220498782","question":"如何修改登录密码？","answer":"操作流程：
电脑端：【账户信息】-【账号安全】-【修改登录密码】-【获取验证码】-【设置新密码】。
手机端：【我的】-【账号安全】-【登录密码】-【修改登录密码、忘记登录密码】-【获取验证码】-【设置新密码】。
","sortNum":1,"available":1,"remark":null,"operatorId":null},{"id":"395638532005691409","qcId":"395597931680891612","question":"下单后多久会有师傅接单？","answer":"每个地区师傅覆盖率均有所差异，具体以当地师傅的接单时间为准。
","sortNum":1,"available":1,"remark":null,"operatorId":null},{"id":"395636259967992257","qcId":"395597867255857435","question":"怎么下单？","answer":"操作流程：【一键下单】/【立即下单】-【选择类目】-【下单模式】进行下单。
","sortNum":1,"available":1,"remark":null,"operatorId":null},{"id":"395635890600804799","qcId":"395597832896119081","question":"如何充值？","answer":"可选择支付宝/线下转账。
操作流程：
电脑端：【我的钱包】-【充值】。
手机端：【我的】-【我的钱包】-【账户充值】。
","sortNum":1,"available":1,"remark":null,"operatorId":null},{"id":"395599233055457651","qcId":"395597800684388609","question":"如何注册用户账号？","answer":"手机端：微信公众号搜索【小象班班】，或在【应用市场】- 搜索下载【小象班班】APP进行免费注册。
电脑端：https://www.xiaoxiangbanban.com/ 打开网址免费注册。
","sortNum":1,"available":1,"remark":null,"operatorId":null},{"id":"395642092533580634","qcId":"312484855598285545","question":"有什么优惠活动/优惠券吗?","answer":"优惠活动可在【首页】-【优惠活动】查看详情。
","sortNum":2,"available":1,"remark":null,"operatorId":null}]},"responseAt":"2026-04-05T06:22:35.733930258Z"}